All sales are final. All digital products are non-refundable and non-returnable.

 

CONTENTS

 

Article 1  – Definitions

Article 2  – The Entrepreneur’s identity

Article 3  – Applicability

Article 4  – The offer

Article 5  – The agreement

Article 6  – Right of withdrawal

Article 7 – The price

Article 8 – Compliance and extra guaranty

Article 9 – Delivery and execution

Article 10 – Language

Article 11 – Payment

Article 12 – Complaints procedure

Article 13 – Disputes

 

 

 

Article 1 – Definitions

 

In these Terms and Conditions, the following terms shall have the following meanings

 

Additional agreement: an agreement in which the Consumer acquires products, digital content and/or services with respect to a distance agreement and these goods, digital content and/or services are delivered by the Entrepreneur or a third party on the basis of an arrangement between this third party and the Entrepreneur.

 

Reflection period: the period during which the Consumer may use his right of withdrawal.

 

Consumer: the natural person who does not act for purposes related to his/her commercial, trade, craft or professional activities.

 

Day: calendar day

 

Digital content: data produced and delivered in digital form;

 

Continuing performance contract: a contract serving to deliver goods, services and/or digital content in a given period;

 

Sustainable data carrier: any means, including email, that allow the Consumer or the Entrepreneur to store information directed to him/her  personally in such a manner that makes future consultation and use possible during a period that matches the purpose for which the information is destined and which makes unaltered reproduction of the stored information possible.

 

Right of withdrawal: the Consumer’s option not to proceed with the  distance agreement within the cooling-off period.

 

CréYarté, the Entrepreneur, the natural or legal person who provides products, (access to) digital content and or services to Consumers at a distance. Also referred to as CRéYarté.

 

Distance contract: a contract concluded by the Entrepreneur and the Consumer within the scope of an organized system for distance selling products, digital content and/or services, whereby exclusive or additional use is made of one or more technologies of distance communication up to the conclusion of the contract;

 

You the User The Consumer.

 

Technology for distance communication: a means to be used for concluding an agreement without the Consumer and the Entrepreneur being together in the same place at the same time.

 

Article 2 – The Entrepreneur’s identity

 

Clémence Roelandt

CréYarté

Lombeekstraat 89

1790 Affligem

Belgium

 

clemy@creyarte.be

VAT: BE 0749.353.407

 

Article 3 – Applicability

 

These General Terms and Conditions apply to any offer from CRéYARTé and to any distance contract concluded by the Entrepreneur and the  Consumer.

Before concluding a distance contract, CréYarté shall make the text of these General Terms and Conditions available free of charge and as soon as possible. If this is reasonably impossible, CréYarté shall indicate in what way the General Terms and conditions can be inspected and that they will be sent free of charge if so requested, before the distant contract is concluded.

If the distance contract is concluded electronically, the text of these General Terms and Conditions, in deviation from the previous section and before the distance contract is concluded, may also be supplied to the Consumer electronically in such a way that the Consumer can easily store it on a long- term data carrier. If this is reasonably impossible, it will be specified where the General Terms and Conditions can be viewed electronically and that they will be sent to at the Consumer´s request free of charge, either via electronic means or otherwise, before concluding the distance contract;

 

 

Article 4 – The offer

 

If an offer is of limited duration or if certain conditions apply, it shall be explicitly stated in the offer.

The offer contains a full and accurate description of the products, digital content and/or services offered. The description is suitably detailed to enable the Consumer to assess the products, or services and/or digital content adequately. If the Entrepreneur makes use of pictures, they are truthful images of the products and/or services provided. Obvious errors or mistakes in the offer do not bind the Entrepreneur.

All offers contain such information that it is clear to the Consumer what rights and obligations are attached to accepting the offer.

 

 

Article 5 – The agreement

 

The contract becomes valid when the Consumer has accepted the offer and fulfilled the terms and conditions set.

If the Consumer accepted the offer via electronic means, the Entrepreneur  shall promptly confirm receipt of having accepted the offer via electronic means. As long as the receipt of said acceptance has not been confirmed, the Consumer may repudiate the contract.

If the contract is concluded electronically, the Entrepreneur will take appropriate technical and organizational security measures for the electronic  data transfer and ensure a safe web environment. If the Consumer can pay electronically, the Entrepreneur shall observe appropriate security measures.

The Entrepreneur may, within the limits of the law, gather information about Consumer’s ability to fulfill his payment obligations, and all facts and factors relevant to responsibly concluding the distance contract. If, acting on the  results of this investigation, the Entrepreneur has sound reasons for not  concluding the contract, he is lawfully entitled to refuse an order or request supported by reasons, or to attach special terms to the implementation.

Before delivering the product, the Entrepreneur shall send the following information along with the product, the service or the digital content in writing or in such manner that the Consumer can store it in an accessible manner on  a long-term data carrier:a. the visiting address of the Entrepreneur´s business establishment where the Consumer may get into contact with any complaints;

b. the conditions on which and the manner in which the Consumer may exercise the right of withdrawal, or, as the case may be, clear information about his being exempted from the right of withdrawal;

c. the information corresponding to existing after-sales services and  guarantees;

d. The price including all taxes of the product, service or digital content, where applicable the delivery costs and the way of payment, delivery or implementation of the distance contract;

Article 6 – Right of withdrawal

 

CréYarté only delivers digital content without any physical carrier. The consumer understands that because of the nature of these digital goods Créyarté is in the right to exclude all digital goods from the Right of withdrawal. With agreeing to this terms and conditions the consumer that he or she loses his/her right of withdrawal.

The performance of delivering the digital content was started with the Consumer’s explicit prior consent.

If you are not satisfied with your product please do e-mail clemy@creyarte.be  

 

Article 7 – The price

 

The prices of the products and/or services provided shall not be raised during the validity period given in the offer, subject to changes in price due to changes in VAT rates.

Contrary to the previous paragraph, the Entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market that are beyond the Entrepreneur’s control, at variable prices. The offer will state the possibility of being subject to fluctuations and the fact that any indicated prices are target prices.

Price increases within 3 months after concluding the contract are permitted only if they are the result of new legislation.

Price increases from 3 months after concluding the contract are permitted  only if the Entrepreneur has stipulated it and they are the result of legal regulations or stipulations, or the Consumer has the authority to cancel the contract before the day on which the price increase starts.

All prices indicated in the provision of products or services are including VAT.

All prices are in EURO’s.  

 

Article 8 – Performance of an agreement and extra Guarantee

 

CréYarté guarantees that the products and/or services comply with the contract, with the specifications listed in the offer, with reasonable requirements of usability and/or reliability and with the existing statutory provisions and/or government regulations on the day the contract was concluded.

 

 

Article 9 – Delivery and execution

 

CréYarté only delivers access to digital goods. No physsical producs are being mailed nor shipped. No digital files are being transferred. You will receive a clear message where to find your digital products.

If you do not receive an e-mail after purchase, you can either find your files by logging in at clemy@creyarte.be or you can send an e-mail to clemy@creyarte.be

CréYarté is not responsible for any damage caused when downloading digital products.

Delivery of access to digital files only happens after a successful completed payment.

Access to the additonal Facebook groups are only meant as a free extra service that comes with the purchased product, not as a Consumer’s right.

CréYarté is not responsible for any mental or physical damage incurred while following online workshops or e-courses by CréYarté.

 

 

Article 10 – Language

 

You understand and agree that all general files at CréYarté are in English, online courses in Dutch, French, English and German.

 

Article 11 – Payment

 

Because all goods are digital, there is no period of reflection.

Prices are not negotiable.

The Consumer has the duty to inform CréYarté promptly of possible inaccuracies in the payment details that were given or specified.

 

 

Article 12 – Complaints procedure

 

CréYarté shall have a sufficiently notified complaints procedure in place, and shall handle the complaint in accordance with this complaint procedure.

Please send your complaints only by e-mail to clemy@creyarte.be or with the contact form on www.creyarte.com

CréYarté does not handle complaints send with media like Facebook, twitter, Messenger apps, etc.

Complaints about the performance of the contract shall be submitted fully and clearly described to the Entrepreneur within a reasonable time after the  Consumer discovered the defects

The complaints submitted to the Entrepreneur shall be replied within a period of 14 days after the date of receipt. Should a complaint require a foreseeable longer time for handling, the Entrepreneur shall respond within 14 days with a notice of receipt and an indication when the Consumer can expect a more detailed reply.

If the complaint cannot be solved in joint consultation within a reasonable time or within 3 months after submitting the complaint, there will be a dispute that is open to the dispute settlement rules.

 

 

Article 13 – Disputes

 

Contracts between the Entrepreneur and the Consumer to which these General Terms and Conditions apply, are exclusively governed by Belgian law.

With due observance of the provisions set out below, the disputes between the Consumer and the Entrepreneur about the formation or the performance of contracts related to products or services that the Entrepreneur must deliver or has already delivered can be submitted by both the Consumer and the Entrepreneur to Geschillencommissie.

A dispute is handled by the Disputes Committee [Geschillencommissie] only if the Consumer submitted his/her complaint to the Entrepreneur within a reasonable period.

The dispute must have been submitted in writing to the Geschillencommissie Webshop within twelve months after arising of the dispute.

If the Consumer wishes to submit a dispute to the Geschillencommissie, the  Entrepreneur is bound by this choice. When the Entrepreneur wishes to file the dispute to the Geschillencommissie, the Consumer must speak out in writing within five weeks after a written request made by the Entrepreneur whether he so desires or wants the dispute to be dealt with by the competent court. If the Entrepreneur has not heard of the Consumer’s option within the period of five weeks, the Entrepreneur is entitled to submit the dispute to the competent court.

The Geschillencommissie’s decision will be made under the conditions as set out in the rules of the Arbitration Commission A decision made by the Geschillencommissie is a binding advice.

The Disputes Committee will not handle a dispute or will discontinue handling it if the Entrepreneur is granted a moratorium, goes bankrupt or actually ended his business activities before the Commission has handled a dispute at the hearing and delivered a final award.

 

Thank you for reading and agreeing with these terms and conditions.