frequently asked questions

 

How do I purchase an e-course or e-workshop? 

 

Purchase the e-workshop or e-course of your choice by adding it to your cart and check out.

Follow the payment instructions.

 

 

How can I pay?

 

Payments are made via Paypal, Credit Card, Ideal

 

When will I have access?

 

After going through the payment process you will get a mail with information how to access your e-course, e-book or e-workshop.

 

If you do not have instant access, the only reason could be

due to technical issues on the website.

In this case – though it will rarely happen – I will try to get everything fixed within 72 hours.

 

For how long will I have access?

 

You can access all your e-workshop(s) and e-course(s) 24/7 from any device with an internet connection for a “lifetime”, or as long as CréYarté is in business.

 

The pdf books are yours to download, as well as the SD version of the video’s.

But please do respect to rule that they are only for your personal use only.

You are responsible for your own back up of the downloaded files.

 

Are the workshops and courses live or self-study?

 

All my e-courses and e-workshops are self-study.

 

 

How can I get extra support if I have questions?

 

If you want extra support you can post your questions in the forum of the respective e-course/e-workshop you bought. An answer will be give asap either by myself or other participants or email me clemy@creyarte.be.

Please check the FAQ and general informationtabs first.

 

Can I share video’s that I download on CréYarté

 

No. You are not allowed to share the video’s,

or any other content that you have purchased at CréYarté.

I trust my students, so please help me keeping that trust and do not distribute the video’s nor the pdf’s to others. Thank you!

You are allowed to show and share the video’s with anyone who is living in the same household.

 

 

Are the workshops and courses for beginners or advanced?

 

All workshops are doable for both beginners as well as advanced.

 

Do I need experience in sculpting, drawing or painting?

 

Nope.

 

Can I get my money back? 

 

No, I am sorry. Because all products are digital/virtual and therefore no refunds are possible once you have purchased an e-workshop or e-course.

All sales are final. All digital products are non-refundable and non-returnable.

 

Are the art supplies included?

 

No. All e-workshops&e-courses on CréYarté's Online classroom are virtual/digital.

All art materials you need you have to buy yourself.

You can buy these at your local arts & crafts or in online shops.

 

What art supplies do I need?

 

A detailed supply list will be provided with each course/workshop.

There will be a general supply list available on this website too.

View this general list of my supply recommendations here.

You do not have to buy the exact same brands I use.

They are put on the lists as recommendations.

All supplies should be easily available at your local arts and crafts store.

Most often similar materials are available under different names or brands.

 

 

What are the system requirements?

 

If you do experience trouble it is most likely due to browser settings.

With a browser such as Internet Explorer, Safari, Chrome and the right cookie and java settings you should be able to access the courses and workshops.

If you’re using a different browser it might not be compatible.

I regularly test my website on Safari, Internet Explorer and an Android mobile and tablet to avoid technical issues.

 

What are your copyrights?

 

Please do read the Terms & Conditions for detailed copyrights.

All video’s, text, images, PDFs, photo’s and illustration

is the copyright of Clemy Roelandt @ CréYarté.

All my video’s, text, images, PDFs, photo’s and illustrations cannot be resold, printed for commercial use, published, distributed electronically or redistribution of any kind,

under NO circumstances.
In case abuse is detected I reserve the right to remove your purchases without any refund.

 

Suggestions, feedback, complaints, worries, trouble or questions?

 

Do you have any suggestions, feedback, complaints, worries, trouble or questions?

Do not hesitate to e-mail me at: clemy@creyarte.be